1. Introduction
Zélie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered demo generation service.
By using Zélie, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use the service.
2. Information We Collect
Information You Provide
- Account information: Name, email address, and password when you create an account.
- Product URLs: The URLs you submit for demo generation, along with any prompts or instructions you provide.
- Payment information: Billing details processed securely through our third-party payment processor. We do not store your full credit card number.
- Communications: Any messages or feedback you send to us through email or support channels.
Information Collected Automatically
- Usage data: Pages visited, features used, demo generation history, and interaction patterns.
- Device information: Browser type, operating system, device identifiers, and screen resolution.
- Log data: IP address, access times, referring URLs, and pages viewed.
- Cookies: We use essential and analytics cookies to improve your experience. See Section 6 for details.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Zélie service
- Generate product demo videos based on your URLs and prompts
- Process payments and manage your subscription
- Send service-related notifications and updates
- Improve and optimize our AI models and user experience
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues or abuse
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers: Third-party vendors who assist in operating our service (hosting, analytics, payment processing).
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Generated demo videos are stored according to your plan tier. You may request deletion of your data at any time by contacting us.
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for the service to function (authentication, preferences).
- Analytics cookies: Help us understand how visitors interact with our website.
You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@tryzelie.com.
9. Children's Privacy
Zélie is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
